Is it safe to schedule a regular appointment?
- We have added new COVID19 specific safety precautions to ensure a safe and sanitary environment for all patients in addition to our current sanitation procedures.
Why am I scheduled with a doctor that is not my regular doctor, Dr. Ansel Johnson?
- We are spacing out appointments to honor social distancing measures, and we may not be able schedule everyone with Dr. Ansel Johnson. The doctor scheduled on the day of your appointment may not be your regular doctor, but we can ensure Dr. Leonidas Johnson will provide the ultimate care for you during this visit. Our new staff doctor, Dr. Leonidas Johnson may be available at more suitable times.
What if I do not have a mask or cloth face covering? Am I able to still make an appointment?
- For the safety of other patients and staff we require everyone entering our office to wear a face covering. If you do not have a face covering at the time, we can reschedule your appointment.
What precautions are you taking to stop the spread of COVID-19?
- We have quite a few precautions in place to ensure the safety of our team and our patients. Our team will be wearing masks, gloves and in some cases face shields. We are enforcing a 6-foot rule for patients waiting in line at the reception area. We are limiting the amount of people inside the building at one time and asking that all patients come alone or bring one other person only if necessary. We are spacing out our appointments to allow time to thoroughly disinfecting all surfaces and equipment in between each patient so we can ensure a sanitary environment for the next patient. We are using cleaning agents approved by the CDC that will kill the COVID19 virus.
Can I try on frames at this time?
- Of course! In addition to cleaning each frame after it is tried on, we are continually cleaning all frames and surfaces with disinfectant to maintain the highest level of cleanliness. We also provide additional hand sanitizer for customer use in office.
Can I still get my new frames fitted when picking them up?
- Yes! We ask that you set up an appointment to pick up your frames so we can ensure that we have a tech ready to fit them for you.
If I am at high risk for COVID19 complications do I have to come into to office if I have a sudden issue with my eyes?
- We offer telemedicine exams for eye emergencies or urgent eye care issues. Telemedicine allows our doctors to remotely evaluate your eye condition via two-way video communications. In some cases, an in-office follow-up will be necessary.
Who is at higher risk for serious illness from COVID19?
Based on what we know now, those at high-risk for severe illness from COVID-19 are:
- People aged 65 years and older
- People who live in a nursing home or long-term care facility
People of all ages with underlying medical conditions, particularly if not well controlled, including:
- People with chronic lung disease or moderate to severe asthma
- People who have serious heart conditions
- People who are immunocompromised
- People with severe obesity (body mass index [BMI] ≥40)
- People with diabetes
- People with chronic kidney disease undergoing dialysis
- People with liver disease
What should I do if I may have COVID19 symptoms and may need to be seen for eye care?
- We may need to post pone your in-office visit until after a 14 day quarantine or you test negative for the virus. We can also provide an initial evaluation via telemedicine.
Can I be seen for an eye appointment if I am at high risk for COVID19?
- Yes, we can still see you. We are taking every recommended precaution to make our office as safe an environment as possible for our staff and patients. If you are hesitant to come into the office before the lifting of our state stay at home guidelines, we offer telemedicine visits to evaluate your situation.
Should I be wearing contact lenses during this time?
- Yes, it is okay to wear contacts. One of the main concerns around preventing COVID-19 is the amount of times you touch your eyes and face – If you handle your lenses properly, it’s not as much of an issue. That means you should wash your hands thoroughly before putting your contacts in and properly disinfecting your contacts with a multi-purpose solution, not saline. It also means disposing of your contact lenses according to your doctor’s instructions. If you become sick, we do recommend you discontinue contact lens wear, whether it is the flu or coronavirus, as a good eye health practice. We also recommend if you are wearing planned replacement contact lenses other than daily disposable contact lenses sterilize your case daily.
Can I order contact lenses at the time of my appointment?
- yes, if you have a valid contact lens prescription or the doctor has finalized your contact lens prescription. We will bill you at time of order and ship lenses to your home or office for free. If you wish to order contacts at later date we will arrange online direct shipping of your contacts in office or through our website.
What to expect upon arrival to appointment?
- Employees and doctors will be in masks and in addition gloves as necessary.
- We are asking that all patients wear masks.
- We are limiting the number of people in the building at the same time. If we reach that number, we may ask that you wait in your vehicle to allow time to properly sanitize in-between patients.
- We are asking that all patients come to their appointments alone, if possible, or only bring one other person if necessary. Example: Child/Parent
- We will have social distancing measures in place. We are asking that all patients stay 6 feet away from other patients during your visit to our practice.